How to Submit Meter Readings on the Octopus Energy Website: A Step-by-Step Guide

If you’re an Octopus Energy customer, submitting your meter readings regularly is essential to ensure that your energy bills are accurate. Fortunately, Octopus Energy has made the process simple and user-friendly. This guide will walk you through the steps to submit your meter readings on the Octopus Energy website.

Step 1: Log In to Your Octopus Energy Account

1. Visit the Octopus Energy Website: Open your web browser and navigate to Octopus Energy’s website.
2. Log In:
   • Click on the “Login” button, usually located at the top right corner of the homepage.
   • Enter your registered email address and password.
   • If you’ve forgotten your password, click on the “Forgotten password?” link and follow the instructions to reset it.

Step 2: Access the Meter Readings Section

1. Navigate to Your Dashboard: After logging in, you’ll be directed to your account dashboard, which provides an overview of your energy usage, bills, and more.
2. Find the Meter Readings Option:
   • Look for the section labeled “Submit Meter Readings” on your dashboard. This is typically under the “Energy” or “Account” tab.
   • Click on the “Submit Meter Readings” button or link to proceed.

Step 3: Enter Your Meter Readings

1. Identify Your Meter Type:
   • Octopus Energy supports different types of meters, including standard gas and electricity meters, Economy 7 meters, and smart meters.
   • Ensure you know which type of meter you have, as you’ll need to enter the correct readings.
2. Input Your Readings:
   • If you have a single-rate meter (common for gas and electricity), you’ll see a box where you can enter your current meter reading.
   • For dual-rate meters (such as Economy 7), you may need to enter both the “Day” and “Night” readings.
   • Ensure you enter the numbers accurately, without any decimal points, and only include the digits before the decimal.
3. Confirm Your Entries:
   • Double-check the readings you’ve entered to ensure they match what’s displayed on your meter.
   • Some meters may have additional instructions displayed on the page to help you read your meter correctly.

Step 4: Submit Your Readings

1. Submit the Readings:
   • Once you’re confident that the readings are accurate, click the “Submit” button.
   • After submitting, you may see a confirmation message on the screen acknowledging receipt of your readings.
2. Confirmation Email:
   • Octopus Energy typically sends a confirmation email once your readings have been processed. Check your inbox for this confirmation to ensure everything went through correctly.

Step 5: Review Your Account (Optional)

1. Check Your Account:
   • After submission, you can return to your dashboard to see if your account reflects the new readings. This may take some time as Octopus Energy processes the data.
2. Review Your Bills:
   • Submitting accurate meter readings should result in an updated and accurate bill, which you can view in the “Billing” section of your account.

Additional Tips

• Set a Reminder: Regularly submitting your meter readings (e.g., monthly) helps prevent estimated billing, ensuring you’re only charged for the energy you actually use.
• Use the Octopus Energy App: If you prefer, you can also submit your meter readings via the Octopus Energy mobile app, available on iOS and Android.
• Smart Meters: If you have a smart meter, it will automatically send readings to Octopus Energy, so you won’t need to submit them manually.

By following these steps, you can easily submit your meter readings on the Octopus Energy website, helping to ensure that your energy bills are as accurate as possible.