As energy costs continue to be a significant concern for the elderly, Octopus Energy has implemented various measures to support its senior customers. While there are no exclusive tariffs for pensioners, Octopus offers a combination of financial assistance programs, flexible tariff options, and customer support services tailored to the needs of older adults.
Financial Assistance Programs
Warm Home Discount (WHD)
The Warm Home Discount provides a £150 credit to eligible households to help with winter energy bills. For the 2024/2025 period, eligibility is determined by the Department for Work and Pensions (DWP) and includes:
- Core Group 1: Households receiving the Guarantee Credit element of Pension Credit.
- Core Group 2: Households on low incomes with high energy costs, identified through specific criteria.
Eligible customers are notified between October and January, with the discount applied by March 31, 2025. In England and Wales, the rebate is given automatically, whereas in Scotland, eligible low-income households need to apply through their energy suppliers. The Sun
Octopus Assist Fund
In response to changes in government support, Octopus Energy has extended its £30 million Octopus Assist Fund. This fund offers discretionary credits of £50, £100, or £200 to customers who:
- Are no longer eligible for the Winter Fuel Payment due to recent changes.
- Are struggling with energy bills but do not receive Pension Credit.
Applications can be made online, by phone, or by mail. Octopus also assists customers in checking eligibility for other government benefits.
Tariff Options for the Elderly
While Octopus Energy does not offer tariffs exclusively for the elderly, certain options may be more suitable:
- 12-Month Fixed Tariff: Provides price stability over a set period, protecting against market fluctuations. As of May 2025, this tariff is approximately 12% below the April 2025 Price Cap and has no exit fees.
- Flexible Octopus: A variable tariff that has historically been priced below Ofgem’s energy price cap. Prices change every three months and follow the Energy Price Cap.
- Octopus Tracker: Prices change daily based on wholesale energy costs, offering potential savings for those who can monitor rates.
It’s important for customers to assess their energy usage patterns and comfort with variable pricing when selecting a tariff.
Additional Support Services
Priority Services Register (PSR)
Octopus Energy encourages elderly customers to join the PSR, which offers:
- Advance notice of planned power cuts.
- Priority support during emergencies.
- Communication in accessible formats.
- Help with meter readings and bill payments.
- Nominee schemes where bills can be sent to a family member or carer. Scope
Registration can be completed through Octopus Energy’s website or customer service channels.
Energy-Saving Support
Octopus Energy offers free electric blankets to those in greatest need, particularly the elderly or those with medical or mobility issues. An electric blanket can save the average home £300 per year, costing between 2–4p per hour to run. Octopus Energy
Conclusion
Octopus Energy’s combination of financial assistance, flexible tariff options, and dedicated support services provides a comprehensive approach to meeting the energy needs of elderly customers. By staying informed about available programs and selecting suitable tariffs, seniors can better manage their energy expenses and maintain comfort in their homes.
For more information or to apply for assistance, visit Octopus Energy’s official website.
