Where to find their contact information
According to the “Support” section of the Fuse website, customers are asked to:
“Please direct support enquiries to support@fuseenergy.com or contact us using the support section in the Fuse App.” fuseenergy.com
Therefore, as of now, there is no dedicated public phone-number listed on the main website for standard domestic enquiries.
A consumer-utility contact guide from MoneySuperMarket also confirms this, showing that under “Fuse” the contact phone number field is marked as “No”.
What this means
- If you are a Fuse customer (or looking to become one) and you need support (billing, switching, moving home, smart-meter queries), your primary route is via the app or email rather than a telephone call.
- Because a phone number isn’t publicly listed, you should prepare your account details (meter number, address, customer number if known) before contacting via chat or email, so the agent can help you efficiently.
- If you specifically need to speak by phone (for example, for accessibility reasons), you may wish to ask Fuse via email/app chat for the best telephone number or request a call-back, pointing out your preference.
Steps to contact Fuse
- Open the Fuse App on your smartphone; go to the “Support” or “Help” section.
- Alternatively, send an email to support@fuseenergy.com with full details of your query.
- If you have a smart-meter, ensure you have your meter ID and latest reading ready (as Fuse uses smart data).
- If you’re switching or moving home, mention clearly: current address, moving date, current supplier, meter type (standard/smart), and any special requirements (e.g., EV tariff).
- If your query is urgent (e.g., you’ve lost power, have a meter fault, or you’re experiencing billing issues), be sure to state that and ask for typical response time.
What if you really need a phone number?
While Fuse doesn’t appear to list a generic helpline number publicly, you could:
- Use the app/email as above and request a call-back from their support team.
- Check your welcome letter/e-mail from Fuse (if you are a customer) — sometimes suppliers include a phone contact for priority services (for example, customers on the Priority Services Register).
- If you’re facing an emergency (e.g., electricity supply cut, gas leak, smart meter fault) your network operator or emergency number (not the supplier’s generic number) should be used. For example, if you suspect a gas leak: call 0800 111 999.
A caution about phone numbers found elsewhere
There are other businesses named “Fuse Energy” (for example, in the US) that do list phone numbers, but these are not the UK domestic supplier. For example, a US-based “Fuse Energy” shows tel 978-486-3873. That number is not applicable to the UK supplier and attempting to call it will not route you to Fuse Energy Supply Limited in the UK. Always check you’re contacting the correct entity.
Summary
If you’re looking for the “Fuse Energy contact number”, the up-to-date information is:
- No generic UK helpline number is publicly listed.
- Contact via app chat or email: support@fuseenergy.com.
- Provide your account/meter details for faster resolution.
- For emergencies, use the network operator’s number (e.g., gas emergency 0800 111 999) rather than the supplier’s standard line.
Why this setup may work for you
- Readily available chat/email means you can attach documents/screenshots easily (e.g., bills, meter photos).
- Many customers report positive support experiences with Fuse via the app (according to forums and reviews) — fewer hold times than traditional phone lines.
- For non-urgent matters this method may be more efficient and trackable (you’ll have a record of communication).
Why you might miss a phone number
- Some suppliers are shifting purely toward digital support channels (app, chat, email) to reduce costs and improve tracking of issues.
- If you value live voice support, you may prefer a legacy supplier that still lists a helpline as standard.
