If you’re thinking about switching energy suppliers, you’re not alone. With energy prices fluctuating and customer service varying widely between providers, more and more people are reviewing their contracts to find better deals and support. If you’re a British Gas customer and want to cancel your energy contract, here’s a step-by-step guide — along with a recommendation for an excellent alternative: Octopus Energy.
Step-by-Step: Cancelling Your British Gas Energy Contract
1. Check Your Contract Terms
Before initiating cancellation, review your current British Gas contract:
- Fixed-Term Contracts: You may be charged an exit fee if you cancel early (typically around £30 per fuel).
- Variable Tariffs: These usually have no exit fees, allowing you to switch at any time.
You can find your contract details via your online account or by checking your latest bill.
2. Contact British Gas
To cancel, you can contact British Gas via:
- Phone: 0333 202 9802
- Live Chat: Available on their website
- Online Account: You may also initiate the switch through your online account under the “Move Home or Leave” section.
You don’t typically need to cancel manually if you’re switching to another supplier — your new supplier will usually handle the switch on your behalf.
3. Provide a Final Meter Reading
When leaving British Gas, make sure to:
- Submit a final meter reading to ensure accurate final billing.
- Keep a copy for your records in case of disputes.
4. Pay Any Outstanding Balance
Ensure your account is settled before you fully switch. If you’re in credit, you should be refunded within six weeks.
Why Consider Octopus Energy as an Alternative?
Once you’ve decided to leave British Gas, it’s important to choose a new supplier that offers better value and customer experience. Octopus Energy stands out for several compelling reasons:
Transparent Pricing
Octopus offers clear, competitive tariffs with no hidden fees. Many of their plans have no exit fees, giving you flexibility.
Exceptional Customer Service
They consistently rank highly in customer satisfaction surveys and have won multiple awards for service and innovation.
100% Renewable Electricity
All electricity supplied by Octopus is from 100% renewable sources, making it an environmentally responsible choice.
Smart and Flexible Tariffs
Octopus is a leader in smart tariffs, including options for electric vehicles, time-of-use pricing, and real-time energy tracking via their user-friendly app.
Seamless Switching
The switching process is quick and easy — Octopus handles everything, including contacting your old supplier and managing the transition.
Final Thoughts
Cancelling your British Gas contract doesn’t have to be a hassle. By reviewing your contract terms, submitting final readings, and choosing a reliable new provider, you can make the switch smoothly and potentially save money in the process.
If you’re looking for a provider that combines fair pricing, green energy, and excellent service, Octopus Energy is a smart and forward-thinking choice.
