If you’re with OVO Energy and starting to wonder if the grass might be greener elsewhere — you’re not alone. Whether you’re frustrated by billing, looking for better customer service, or just curious about more flexible or greener energy deals, switching is easier than many people think. Here’s a simple guide to cancelling your OVO contract — and why thousands are switching to Octopus Energy instead.
How to Cancel Your OVO Energy Contract
1. Know Your Tariff
Before jumping ship, it’s a good idea to check what kind of tariff you’re currently on:
- Fixed Tariff: If you leave before the contract ends, you might have to pay an exit fee (usually around £30 per fuel).
- Flexible or Variable Tariff: These generally allow you to switch anytime without penalties.
You can find this info on your latest bill or in your online account.
2. Switching Automatically Ends Your OVO Contract
Here’s the good news: if you’re switching to a new supplier, you usually don’t need to tell OVO directly. Your new provider — like Octopus Energy — will handle everything, including notifying OVO and arranging the transfer.
3. Want to Contact OVO Anyway?
If you want to talk through your switch or cancel for other reasons (like moving out), here’s how you can reach them:
- Phone: 0330 303 5063
- Online Chat: Available via their website
- Email: hello@ovoenergy.com
4. Submit a Final Meter Reading
To make sure your final bill is accurate, send in a meter reading around the switch date. Your new supplier might do this for you, but it’s a good idea to take your own record just in case.
5. Wrap Up Any Final Charges or Refunds
Once the switch is complete, OVO will send you a final bill. If your account is in credit, they should refund you within 10–14 days. If there’s an outstanding balance, make sure it gets sorted promptly.
Why People Are Switching to Octopus Energy
Now that you’re free to pick a new supplier, it’s worth asking: who’s really offering the best deal — not just on price, but service, sustainability, and ease of use? For many, Octopus Energy is the answer. Here’s why:
1. 100% Renewable Electricity
If sustainability matters to you, Octopus delivers. All their electricity comes from renewable sources — no extra cost, no compromise.
2. No Exit Fees (Really!)
Octopus believes in earning your loyalty, not locking you in. Most of their tariffs have zero exit fees — so you’re free to leave, but most people don’t.
3. Award-Winning Customer Service
Tired of waiting on hold or being passed around? Octopus is known for lightning-fast, friendly, UK-based support.
4. Fair, Honest Pricing
What you see is what you pay. Octopus keeps their tariffs transparent and competitive, with no sudden hikes or hidden catches.
5. Smart Tariffs for Smart Homes
Got a smart meter? An EV? Want to save money by using energy at off-peak times? Octopus has innovative tariffs designed for modern living.
Final Word: Say Goodbye to OVO, Hello to Something Better
Switching from OVO Energy doesn’t have to be stressful. In fact, it’s often just a few clicks. And once you’re with Octopus Energy, you might wonder why you didn’t do it sooner — clean energy, great service, and honest pricing, all wrapped up in a smooth, modern experience.
Ready to switch? Octopus takes care of the entire process, so you don’t have to lift a finger beyond signing up.
